Professional Experience

I have been troubleshooting and repairing personal computers, software, and networks since 1998. My credentials and experience include the following:

• A+ Certification as a Microcomputer Support Technician from CompTIA
• 40 hours at San Antonio College studying Network Administration
• Two years with Dell Computer Corporation, providing technical support for government, educational, and corporate customers
• Fifteen years with Austin Community College, maintaining over 100 desktop computers & servers